I had an interesting discussion a few months ago with a business acquaintance at the opposite side of the political spectrum from myself regarding our nation's current polarity. Our mutual premise rested on the idea that it boils down to disagreement as who counts as our "neighbor," our "community." Is it all of humankind? Just our countrymen? Our immediate geographic area? People like us? Who do we take care of - and at whose expense?
Which is better strategy to make your team better: replace your best player with a better one, or replace the worst one? @gladwell #SGFNYC
— ✨Christine Gritmon✨ (@cgritmon) October 27, 2017
While Gladwell did not betray any particular political bias, that conversation was brought strongly to mind, as his presentation revolved around how one strengthens a team, a business, a society - by strengthening its weakest members, or its strongest - and how the answer to that question varies by circumstance.
A soccer team is only as good as its weakest link@gladwell #SGFNYC
— ✨Christine Gritmon✨ (@cgritmon) October 27, 2017
Weak link system:
— ✨Christine Gritmon✨ (@cgritmon) October 27, 2017
Carried on the shoulders of its most inconsequential components@gladwell #SGFNYC
Basketball is the opposite: more scoring & less passing;one player can run the ball across the court@gladwell #SGFNYC
— ✨Christine Gritmon✨ (@cgritmon) October 27, 2017
To improve a strong link organization (like basketball team), improve the BEST player @gladwell #SGFNYC
— ✨Christine Gritmon✨ (@cgritmon) October 27, 2017
Gladwell gave numerous examples of both weak-link and strong-link systems - in sports, business, in government - and made it clear that he was not placing one inherently above the other. But, one cannot deny the interconnectivity of the digital age, and how that changes the game.
The question isn’t who’s right; better question is, what direction are we headed in as a society? I think weak link.@gladwell #SGFNYC
— ✨Christine Gritmon✨ (@cgritmon) October 27, 2017
2 high-ranking guys did most damage to US security during Cold War;
— ✨Christine Gritmon✨ (@cgritmon) October 28, 2017
2 low-ranking guys did most damage in digital age@gladwell at #SGFNYC
Organizations often focus on strongest links & don't realize weakest link is where they should improve
— ✨Christine Gritmon✨ (@cgritmon) October 28, 2017
@gladwell #SGFNYC
The danger, Gladwell warns, is when people who come from traditionally strong-link situations are put in charge of weak-link organizations. They don't understand the problem; they've got all these strong people at the top, so what could go wrong? This has potentially catastrophic ramifications in a society as democratized by technology as ours has rapidly become. Gladwell does not have faith that our current societal structures - and leaders, though he did not call any out - are presently up to that task. I'd have to agree.
Previous generations are stuck in the 50s basketball (strong link) society; digital age is soccer (weakest link)
— ✨Christine Gritmon✨ (@cgritmon) October 28, 2017
@gladwell at #SGFNYC
If we’re building a soccer world & not a basketball world, are we taking the proper steps to prepare? (He thinks not)@gladwell #SGFNYC
— ✨Christine Gritmon✨ (@cgritmon) October 27, 2017
While my phone froze shortly into Gladwell's presentation, I filled in my Tweets later with several of his points that I recalled - his presentation has stuck with me more than any other, as I have been turning his points around in my head, and viewing everything through this new prism, ever since. (Synergy Global Forum, by the way, was a weak-link event operating as a strong-link event; they had a mind-blowingly incredible lineup of speakers, but, as those following me on Twitter are aware, lacked niceties like accessible event staff, printed programs, fast and easy check-in, refreshments [literally no drinking water, unless we wanted to wait in line and pay stadium prices], outlets for device charging, announcement of events, service [even self-service] at the photo booths, lunch [or any suggestions therefor]... the list goes on and on.)
I'm eager to see how our society responds to this new "weak-link" challenge, and hope that we are able to adjust in time to support our growth and development, rather than collapsing under the weight of our own un-met needs. In the meantime, I'm fascinated by how clear so many things become when viewed within these parameters. Try it yourself. You'll be fascinated by what you discover.