360 Marketing Squad on Branding a Collaboration

Today is really exciting because we have four guests on today: the 360 Marketing Squad, four incredibly well accomplished professionals in their own right, talking about branding a collaboration! 

Content and blogging expert Mike Allton blogs as the Blogging Brute and The Social Media Hat. He's also the brand evangelist for Agorapulse.

Instagram expert Jenn Herman goes by Jenn's Trends. She has literally written the book on Instagram many times over. 

We also have Facebook live expert Stephanie Liu, who is the reason I'm on Ecamm! She's known for her Lights, Camera, Live training programs, blog, and livestream. She's also an NLP (Neuro Linguistic Programming) trainer. 

We also have Facebook ads, chat box and analytics expert Amanda Robinson, a.k.a. The Digital Gal. 

Together they are the 360 Marketing Squad, running an incredible private membership group full of trainings, tips, and incredible strategies. 

Their most recent collaboration - along with co-author Eric Butow - is “Ultimate Guide to Social Media Marketing,” published by Entrepreneur Press. 

The Origin Story:

MIKE:

Jenn introduced me to Stephanie at Social Media Marketing World 2018. I had met Stephanie online about a year prior to that, but we hadn't met in person yet. A month later, Steph and I were both speaking at MDMC here in St. Louis, where we got to hang out and get to know each other a lot better. In our conversations, we both came to the conclusion that we needed a personal mastermind group. I'd been part of some mastermind groups that had recently fallen apart, just stopped meeting. We wanted that support group, that mechanism to connect with other people, other colleagues and professionals in the space that we could relate to. We both knew Jenn very well, and all three of us had young daughters. So the three of us formed what was initially just a personal group where we could share the challenges and things that we were going through and start to collaborate. That's what spawned the idea of the 360 Marketing Squad. 

JENN:

We started talking about doing a membership - all of us had wanted to do one, but the idea of running our own memberships by ourselves, with all of the work and all of the management that goes into a membership, was overwhelming. So we partnered up: it would be a lot less work for each individual to have to manage, and we could give more value to each of our audiences because we have our own individual, unique areas of expertise. As we started thinking about it, we realized we wanted to do something along the lines of “360 degrees,” which would mean we would probably want a fourth person to cover that other component which the three of us weren't necessarily experts at - and that was the paid advertising and analytics side. We all agreed that Amanda would be the perfect fit to do that. So we roped her into the chaos that was our lives, and that was how we formed 360. 

You're four very accomplished people with your own distinct personal brands.

How have you joined them together In a way that doesn't water any of them down, but also doesn't have any one star standing out?

How did you figure out how to brand 360 Marketing squad? 

AMANDA:

We always say that Mike is the glue that holds us together. He's the one that keeps us all sane. 

Each of us has our own superpowers in our own arena of digital marketing and social media. So everything just interlays and play so nicely together between all of our brands. For example, Jenn speaks on organic tactics; as soon as someone asks her a paid ads question, she's like, “You’ve gotta talk to this girl over here.” As soon as someone asks, “How do I up my game on live streaming?” we point the finger right over at Stephanie. As soon as someone wants to know, “How do I start producing more content that's going to move the needle?” we point the finger right at Mike. We have a solution for everything among the four of us, and it really does make us feel like a complete superpower squad. And it just makes a lot of sense together. So it's been good. The strength of our individual personal brands makes the group of us that much more able to help everyone. We each amplify with our own audiences. And then when that comes together, it's like this cataclysmic magic, awesome digital marketing sauce! And it's all encapsulated in that one book. 

360 Marketing Squad has been a private membership group where members can go and get tips, trainings, and support in all areas of digital marketing.

How did you decide to spin it out into a book? 

Are there plans for more things beyond the group and beyond this book? 

STEPHANIE:

When it comes to the book, as far as delegating who's going to take care of the content, I think that was really easy to do because we're all content creators in our own right. So if someone wants to talk about strategy, Jenn does fantastic presentations from soup to nuts, all about strategy; paid media, of course, you would tap Amanda; and so on and so forth, especially with Mike being the glue that holds us all together. Once we had the table of contents, it's like, “Oh, here's your homework. Boom!” “Here you go - Boom!” And it was really easy for us because if you had asked me to write about Chatbots, I don't want to do that! So we delegated the topics by who’s most passionate about those specific topics. 

As far as what's next in the future, I think in our own little private mastermind we've all just been saying, “What are our plans for 2021? What is it that we want to do?” Because the book in and of itself has opened so many opportunities. Mike is now VIP-contributing over to Entrepreneur.com. And I think all of us have done webinars at this point. So that's really a jumping off point for the next thing for us. We even have an internal joke that we need to write the ultimate guide to launching a book! 

Jenn and I made that joke of, “Do you remember what it was like giving birth to a child? And then you totally forget about it? That is happening right now.” 

JENN:

Writing a book is the equivalent of going through childbirth. We did joke about whether or not we would write a book about launching a book. Because we had, thanks to - I'm gonna throw Mike and Stephanie the bone on this one - thanks to their amazing planning and coordination, the launch strategy that we put together to launch the book was unlike anything I had ever seen, and unlike anything I’ve done on any other books that I had written or seen from anybody else in our industry. So we jokingly said that, but you never know. Crazier things have happened! 

MIKE:

I wasn't joking. Just putting that out there.

STEPHANIE:

I'm actually rooting for a Jenn and Amanda live reality show…

What makes for a good on brand collaboration partner? What do you look for? 

AMANDA:

I've tried to collaborate with other brands. And what I have found is that certain brands have that “only in it for me” viewpoint where there's tension, there's push and pull, but it's trying to take from you and not give back to you. And when there's a really natural fit, it's a win win for both parties, completely, 100% equal across the board. It's a full win and it's collaborative. There's a lot of brainstorming and energy and excitement, and there's just a sizzle that happens when it's a good fit. So it shouldn't be hard; it doesn't have to be hard to have a brand collaboration. That's my opinion. 

JENN:

For me, it's making sure that they are well aligned with you and your brand: your brand style, your brand voice, your brand audience. You don't want somebody that is a direct competitor to what you do because that could get a little bit competitive; you want someone that's aligned. The four of us, even though we're all in the same space, don't look at ourselves as competitors: we complement each other in all of our strengths. But even when working with large brands, or with other people that I've collaborated with, it's important that their target audience is something that is relevant to my goals - and vice versa, that my audience is relative to their goals - but that we have an alignment in terms of how we speak, how we teach, how we produce content. Because if those aren't in alignment, it starts, again, being a really hard problem with creating that content - who's going to market when it's going to get marketed? When the four of us came together, we all have a very similar mentality in terms of sales, in terms of marketing, in terms of ultimate goals, so we don't have one person over here getting resentful because we're not achieving or we're not working hard enough. We all have the same mentality, and that's really important when you pick that team.

STEPHANIE:

It's helpful to make sure that it's a win-win situation. Like when I partnered with Ecamm and we did the Leap Into Live Streaming [event], we had the shared vision that we wanted to help people take the leap into live streaming, so that was really cool. And then in working with Katie, who's absolutely amazing, I was like, “My superpower is in creating content. As far as things like project management and setting up Hey Summit, would you like to do that?” And she's like, “Oh, I'm so all about that.” I was like, “Okay, cool, that's like that that's you. You do that.” 

But then I think the other thing is also noticing how they want to market the collaboration - for example, if someone's like, “I need you to constantly email your audience,” I’m like, “Nooo, that’s not me.” 

MIKE:

To add to what Stephanie just said - in addition to making sure that it's a win-win, I like to try to make sure that the brands or individual influencers that I'm partnering with really want whatever it is that we're hoping to accomplish. I work with influencers all the time, and sometimes it's a win for them, but they don't really want it. And when you're asking somebody to put time and energy and passion into something, and they don't really, really want it, it's just not going to be there. 

Take our personal mastermind group. That was just the four of us, our support group. There's a time investment in there, and there's an emotional investment in there, right? And getting to know each other and support each other and, you know, hop on Zoom calls and that sort of thing. And if we had somebody in the group that didn't really feel like they needed us - maybe they were at a different point in their career, and they didn't feel like they needed that kind of support - maybe they'd show up, maybe they wouldn't. Right? They wouldn't necessarily give to the group the way that everybody else is giving. So I like to view collaborations that same way: to make sure that, whenever possible, everybody not only wins, they win big.

Chelsea at Review Trackers would love to know how to get on the radar of brands you want to collaborate with and work with?

MIKE:

This is what I wrote about in the book. This is what I do every day: influencer marketing, relationship building. And I think that the easiest, most natural, organic way to make those inroads into brands that you might want to work with - perhaps as an influencer, as a brand ambassador even - is to engage with those brands, talk about those brands, and not seek payment or compensation or anything like that. You're building a relationship naturally, and that's where social media becomes such an easy tool and an easy route to do that. You can just go to their Twitter account or their Facebook page and you can make yourself known. Just as you, Christine, have done with Agorapulse, right? You show up in our lives, you show up in our group; you show up. Which is so key to any kind of relationship, and that gets noticed. We've got our Friday show with Agorapulse, and people show up to that live every single week - and Jennifer, our host, she sees them, she calls them out. And some of those people have now become guests on the show. Some of those have even become influencers for Agorapulse. And it's all due to the relationships that they kicked off by being present.

JENN:

To dovetail off what Mike was saying, it's really important to build the relationships with those brands. You can't just send an email to a brand and be like, “Hey! I want to work with you!” I recently had somebody else send me something about her book - and it's somebody I know, but there was no context. And I'm like, “I don't know what you want me to do with this.” There was no preface; there was no, “I'm writing this book, and this is what it's about, and I want you to be a part of it” pitching. I'm like, “What?” You need to form those relationships and you need to have those conversations. And that could be done via email, direct message, Zoom, or even a phone call at some point. But you do have to start - to Mike's point - by showing up: liking their content, leaving comments, sending them a DM and thanking them for doing something, sharing information, sharing something valuable - whatever it is, get on their radar as an actual person, and then, from there, start fostering those relationships. Start looking into who the people are that book their podcast - are they a team of one, or do they have 20 people on that team? Do they have people that are doing live shows, that are doing podcasts, that are doing webinars? Find out who those people are and start looking to foster those relationships as well. Because even though you may be active on their social, their social media manager may have nothing to do with the person who books their podcast that you want to get on. And you could be the best social media presence and still get nowhere for getting on that podcast interview. So do that research, if that's who you want to work with. And that's where - when you pick those two or three brands that you really want to work with, and you build those relationships - you get great return in terms of those relationships. We're not sending out mass pitches to 50 different types of brands hoping that somebody wants to work with us, because those are never going to be those relationships that Mike was talking about: those passionate ones, the people who really want to be involved. You're better off picking those small handful of brands that you really want to work with and build those relationships over time to the point where they become very valuable.

The next one is from Linda Rey. What worked for you when building your brand that you least expected? 

AMANDA:

I rebranded. I worked for four years in my business with the wrong brand name, and it didn't fit, and I just didn't have my stride. And then when I finally rebranded to the name that fit me, which is The Digital Gal, I rebranded and I embraced the pink. I just took it all in. I'm like, “All right, this is me.” As soon as I found something that really just resonated with me - honestly, I just have pink everything everywhere around my desk. I started sprinkling my pink across the Internet like Skittles everywhere, getting branded stickers and just putting my brand on everything - like, legit, I have my brand on my computer dongles for my Mac, I have it everywhere. Embracing the brand “all in” is something I couldn't do when the brand name wasn't the right fit. I'm not saying that I would tattoo The Digital Gal on me - I won't - but it's close enough. Whereas with the old brand name, heck no! Even just putting my name out there with the old brand felt awkward, like an awkward baby deer that couldn't walk properly; it just didn't fit. I just did not have my stride. And then once I found the brand that clicked with me, it just felt like somebody let me run at full tilt the way I wanted to. It felt so good, and it started taking off so quickly: people just had brand recognition happening left right and center. It feels like they thought I was that brand for all of the years that I have been in business.

STEPHANIE:

So, live streaming, honestly, it was a big surprise to me. I had always been an ad agency veteran: I was in the trenches doing social media, paid media, and all of that stuff. And when I started live streaming, then the first event organizer, Amanda Nelson, had reached out - and I think, Jenn, you were on the same conference, right? Social Vidcon - and she said, “Can you come and talk about live streaming? And OBS?” And I was like, “ME? I am now an expert in OBS?” That was the part where I didn't really realize the power of live streaming. And ever since then, it's just been this fast pass into getting into a key decision maker’s, “Hey, I want you on this project,” or, “I need you to produce this event.” So live streaming in and of that sense was, “Wow - that's cool!” 

The last and biggest and possibly best question is from Marianne; she has a question for each of you.

Mike, what is your favorite thing about Agorapulse? 


MIKE:

My favorite thing? There's a couple things - I can't pick just one, because there's two different aspects. 

Agorapulse the company, it's all about the people and the culture inside. I've worked with a lot of different companies. I came from an online website builder company. I was the CMO of a whole different company. And coming to Agorapulse was just a night-and-day difference in terms of how the company is led, the vision of the company, the culture that's created inside, the teamwork, and everything. It's amazing. 

From the tool itself, I have to say the category queues: being able to create a category of a type of post and then create different time slots and then just fill that queue like a bucket and have that content go out on a set schedule. Hands off. You can pause. You can shuffle the queue. You can delete it. You could move stuff around. It's one of my favorite features, and it's almost a mind blowing feature. Often when I show people, “Hey, this is how you could do that - this is how you can replicate almost every other publishing feature on any other tool - just use the category queues,” that is beautiful. 

Jenn, your high heels are a fabulous part of your brand, and I can vouch that the high heels and long nails are always a thing.

So are you still wearing heels and doing all that stuff while working from home? 



JENN:

The heels? No, they're unfortunately getting very dusty and neglected, I have literally a whole shoe wall, so I see them every day, and I kind of pine after them, and wait for the day when I'll be able to wear them. On occasion, yes, I'll slip on a pair of heels if I'm going out. But let's face it: most of my excursions into the grocery store. So that's still flip-flops. And I really don't have a good reason to wear the heels. 

The nails. I started doing my nails in COVID, so I bought the entire kit: I got the drill, the acrylics, the gels, that UV lamp and everything. And I've managed to be doing my own nails for the last seven months or whatever, because I refuse to give those up. So at least I kept that. 

Stephanie, what is your number one live tip? 

STEPHANIE:

My number one live tip: Have fun. 

Live streaming, to me, is like improv. You're just going to have to say, “Yes, and - that just happened, and we're just going to keep going.” So have fun while you're doing it. Because if you're stressed out, you're stressing out your viewers. You might not see us all in the green room. But when one of us is speaking, we're just like, “Yeah, you go, girl! Yeah! Go, Jenn!” Have fun, because then your viewers are going to have fun watching you, too. There's so many distractions out there. Things that are like emotional vampires. Have fun. Be that entertainment that your viewers want to see, especially on a Friday. So cheers! 

Amanda, what is the best ROAS return on ad spend that you have achieved? 

AMANDA:

That's actually one that I won't even touch on, because the majority of businesses that I help are small and medium sized businesses who have a difficult time - they don't have products that you could add to cart and then have a return on ad spend. You can't tie it 1-to-1. So you have to get creative with different types of strategies that can still prove that it is working and prove that it is bringing revenue into the business. But you can't actually tie it into a ROAS. People who can't achieve a ROAS, I'm the person they come to. 

What I recommend to most people is when you're starting out, start your strategy, and then layer it on. Set your goals smaller and achieve those goals, then layer on bigger goals. So when you first start advertising, start going through reach, engagement, and video views. Once you can consistently increase those numbers and achieve your goals and how you can move that forward, then start layering on, “Okay, now I want to get traffic to my website.” Once you start achieving that, then start laying layering on, “Okay, now I want some conversions.” But most people are going from zero to trying to get conversions. Then their ads don't work for them. Then they get frustrated and they fall off. So it's a matter of kind of layering on those expectations.

Thank you very much today to Mike Allton, Jenn Herman, Amanda Robinson, and Stephanie Liu: the 360 Marketing Squad. Anyone who wants this book - and trust me, you want this book - can get it at SocialMediaBook.shop.